FAQ

ALL ORDERS WILL BE SHIPPED WITHIN 2-3 BUSINESS DAYS. But during release times/promotions/sale we get really busy and your order may take up to 2 weeks to be shipped. We always try to ship orders out as quickly as possible.

We ship from our warehouse located in Houston, TX.

We ship worldwide.

All sales are final. If your order arrives damaged or a product is defective, please send an email to customerservice@pinkfreshstudio.com within 5 business days upon receiving your order. We require an image of the damaged/defective product and proof of purchase. We will make arrangements to replace the damaged/defective product immediately and in case of unavailability, a refund will be issued.

It depends on the product. Normally we try to restock within 2-6 weeks. Best way to know this is by signing up for restock notifications on the product page. That way you will be the 1st one to know when we restock the product.

When we offer sales and promotions, they may require a discount code in order to receive savings. Only one discount code can be used per transaction, so you must pick the discount code that best fits your order. You must enter the discount code exactly as shown upon checkout in the corresponding box, then hit the apply button. Discount codes are case sensitive, so be sure you are copying the code or typing it exactly as shown. Discount codes can only be used during their valid sales dates, and cannot be applied to past purchases. We are not responsible for forgotten or misused codes on any order.

We accept all major credit cards/paypal as a method of payment.

Your financial information is protected by industrial strength encryption. We do not store your payment method, nor are we able to see your credit card number. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your financial information. Your financial information is used only to provide service for your orders placed and we do not share this information with outside parties.

Yes! We have found that you get the best results when using a smooth white cardstock. We recommend Hammermill 100 LB premium color cardstock (it’s the one with the chameleon on the packaging). It’s super smooth, bright white and sustainably made in the USA.

We base our stamps and dies on a standard A2 size card base. This is a 4 ¼” x 5 ½” size that can be either horizontal or vertical orientation.

We based our full size slimline sized stamps, stencils & dies on a size 9 envelope, which makes our slimline dimension 3 ⅝ x 8 ⅝ inches. This size is also perfect for matting within a 4 x 9 inch card base, which will fit into a standard size 10 business envelope. Many of our slimline products can also be used on a 3 ½ x 8 ½ inch card base as well, giving crafters as much slimline versatility as possible.

Our mini slimline size is based on a card size of 3 ¼ x 6 ¼ inches. Our largest mini slimline die measures 3 x 6 inches, but the smaller sizes will also matte nicely on a 3 x 6 inch mini slimline card base to give you added size options.

Most of our team uses a glass mat of some sort when ink blending with our stencils. It’s a great way to tap off excess ink, but not waste it. You can pick the excess ink up off the glass mat and use it in a different section of your stencil. Glass mats are also easy to clean, and provide a flat surface for ink blending.

All our inks are a premium dye ink formula (with the exception of detail black and calico white). Dye inks are fast drying, and as they dye the cardstock, the color becomes creamy and smooth. We offer 72 shades of ink in 18 color families, which are perfect for stamping, stamp layering and ink blending.

Detail Black ink is a hybrid ink formula that is both watercolor and alcohol marker friendly.

Calico White ink is a pigment ink formula that is waterproof, opaque, vibrant, and perfect for heat embossing techniques. This ink is thicker so takes longer to dry than dye inks, which is why it is perfect for heat embossing. This ink, since it is thicker, will need to be refilled more often than other dye ink pads.

All inks that are classified as watercolor and alcohol marker friendly are a hybrid ink formula. This hybrid formula needs time to dry, and depending upon the humidity level of where you live, may need to be heat set.

This is common with certain colors due to the nature of the pigments used. These pigments can sometimes crystalize and separate and then appear on the surface, but this is perfectly normal and not indicative of mold. To address this, gently use the edge of an old gift card or similar tool to remove the crystalized pigment. Rest assured, the rest of your ink pad remains in excellent condition. This phenomenon is more commonly observed with red and deep purple inks

Yes! You can find them HERE.

There are many different thoughts on this, but we prefer to store ink pads flat with the ink pad facing upwards. We do not recommend storing an ink pad on its side, as over time the ink will become uneven on the pad.

All our ink products are USA made.

Our paper weight is 216 GSM.

Our paper is smooth.

Our paper is printed in the USA. All of our stickers/diecuts for scrapbook collections are made in China.

All of our clear stamps are made using the highest quality photopolymer available in the USA. Our photopolymer stamps are resistant to yellowing.

Clear stamps are transparent photopolymer stamps with high clarity for easy inking and positioning of your stamped image.

Cling mounted rubber stamps are deeply etched, precision trimmed rubber stamps.

Clear stamps work best when they are seasoned. While there are many ways to do this, our preferred method is to gently rub a pink eraser over the top of the stamp 2-3 times, cleaning after each pass. This removes any particles left behind from the manufacturing process and preps the stamp to receive ink. You do not need to do this with red rubber stamps, but wiping them down with a damp cloth will help to remove dust & particles as well.

It’s also important that your ink pads have enough ink in them. If they are low on ink or dry they will not ink the stamp properly, giving you a splotchy and incomplete stamped impression. Cardstock quality also makes a difference when stamping. We suggest you use a high quality, smooth white cardstock for stamping.

We like to use a homemade stamp cleaner! To make the cleaner, combine 2 tbsp glycerin, 1 cup distilled water, and 1 tsp of baby wash (any brand will work as long as it is a gentle wash). Pour the solution into a small spray bottle and spritz generously over your stamp. Feel free to add a couple drops of essential oils to the solution if you’d like. Our favorite is lavender!

All of our stamps are manufactured in the USA.

Our dies work in most leading diecut machines. Be sure to consult the manual for the machine you own, and verify that it can cut wafer thin metal dies. Be sure to reference the cutting sandwich that they recommend as well. For reference, our team mostly uses Crafter’s Companion or Spellbinders machines.

As with all diecut machines, the cutting plates and shims are consumable items. All dies work best if your plates & shims are not warped, so be sure to replace them from time to time. We also suggest flipping your bottom cutting plate over every time you pass it through your machine - this will help keep it as flat as possible for a longer period of time.

Keep in mind that we do offer some dies that are fairly large, and will either require extended plates or passing through your machine twice. This includes slimline dies, and the 1 piece dies that coordinate with our washi tape products. Make sure to only use plates approved by the manufacturer of your machine.

While most of our dies will cut perfectly when using the standard cutting sandwich for your machine, sometimes you will need to add a metal shim for our most intricate dies. Be sure to use the metal shim recommended by the company who manufactures your die cutting machine.

All of our dies are manufactured in China..

We offer alignments guides in the corner of each stencil when using our layering stencils alone. They are sized for either an A2 or slimline sized panel, depending upon the stencil size. When using the alignments guides, you will be sure to line up the stenciled images every single time.

However, when you are using the stencils with a stamped, heat embossed or foiled image, you will not be able to use the alignment guides. Instead, you will line up the stencil to the image. We suggest focusing on lining up two larger parts of the stencil to the stamped image, and the rest of the image will naturally fall into place.

If you want to be able to use the alignment guides on the stencils but also stamp the image, you will have to stamp the image after you ink blend the stencil set. You can easily do this with a stamping platform, lining up the stamped image to the ink blended image.

Absolutely! The way we have the stencils numbered is only a suggestion. Feel free to mix them up and change them around to best suit your crafting needs. We all think differently, and a different order might work better for you.

The stencil number and alignment guides are actually etched into the stencil, so there isn’t a way for us to make them darker. We have heard from other crafters that they like to rub black ink or nail polish into them to make them easier to see.

We prefer to use basic rubbing alcohol in a spray bottle with a dry, lint-free cloth. This gets off all remnants of ink left on the stencil, and also dries instantly. If you prefer, you can use warm water and soap, or a baby wipe. If you use a texture paste/gel on your stencil, you may need to soak the stencil in warm, soapy water to help remove.

This video will give you a good overview of the basics of hot foiling with two of the leading hot foil systems on the market.

Our hot foil plates work in standard hot foiling systems like the Spellbinders Glimmer Hot Foil System , Crafter’s Companion Gemini FoilPress and the Couture Creations GoPress & Foil Machine. You will need to read the manual for any other hot foiling systems to see if they are compatible with other branded hot foil plates.

No - they are not designed to work with toner and a laminating machine. They are designed specifically for a letterpress style of hot foiling with a system that runs through a die cutting machine.

Because hot foil plates are solid, you have to do the foiling first and then use the layering stencils. There would be no way to easily line up the solid hot foil plate to the stenciled image if you did it the other way around.

Yes! We tested this before release, and are happy to report that ink blending over the top of a foiled image does not ruin or change the integrity of the foiling.

The best way to prevent over-foiling is to ensure you have trimmed down your foil so it doesn’t cover more than the intended area of the hot foil plate. If you do get a bit of over-foiling - don’t worry! It’s easy to remove with a pink eraser, or sometimes can be brushed off with your fingertips or a medium/soft brush.

Sign up for our email newsletter! We send out an email reminder 15 minutes before every YouTube or Facebook Live. We also add a countdown with a link in our Instagram Stories about an hour before each show. Those are the two best ways to catch us live. Our usual schedule (subject to change) is: Cardmaking YouTube Live - Tuesdays at 12 PM CST Scrapbooking YouTube Live - Fridays at 12 noon CST Craft Hour (as scheduled) - Saturdays at 11 AM CST

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